Frequently Asked Questions

Everything you need to know about your Diadem Sports gear and orders.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

Does Diadem Sports offer a warranty on tennis and pickleball rackets?

Yes, all our performance rackets and paddles come with a limited 1-year manufacturer warranty against defects in materials and workmanship.

What is your return policy for unused gear?

We offer a 30-day return policy for all unused items in their original packaging. Please note that customized items and used strings are not eligible for return.

How do I know which grip size is right for me?

You can refer to our online Size Guide located on each product page, which provides measurements for both tennis rackets and pickleball paddles to ensure a perfect fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.